Terms and Conditions

These terms and conditions constitute an agreement with you and Original Outdoors. By using this website and making bookings with Original Outdoors you agree to these terms and conditions. Original Outdoors (also referred to as “us”, “we”) may change these terms and conditions at any time.

These terms and conditions shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom. Please review these terms and conditions often to ensure that you are aware of any changes made by Original Outdoors. If a change to these terms is required by law, government or regulatory authority then those changes will apply to any bookings previously made.

The terms below do not exclude or limit our liability for:
(a) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982
(b) losses for which it is prohibited by the Consumer Protection act 1987 to limit liability
(c) death or personal injury as a direct result of our negligence
(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability

If you do not agree to all the following terms and conditions you should not use this site.

If you have a question about our terms and conditions, you can contact us by telephone on 01824 703 121 between 9.00 am and 5.00pm Monday to Friday. Alternatively you can email Original Outdoors at adventures@originaloutdoors.co.uk or write to our registered address:
Original Outdoors
Maes Gwyn Farm,
Rhewl,
Ruthin,
Denbighshire,
LL15 1UL,
United Kingdom.
Tel: 01824 703 121

This page contains information on our Terms and Conditions (hereinafter referred to as “the Terms”) for:

Booking a place/s on one of our publicly advertised training courses or events
Booking a private or bespoke training event with Original Outdoors
Purchasing a Gift Voucher from Original Outdoors
Cancellations, Postponements and Amendment of Courses or Events
Force Majeure
Medical, health and dietary information
Risk Management and Safety
What to expect on a course or event, and what we expect of you

You can find our Privacy and Data Policy here.

1. Bookings for Places on Publicly Advertised Courses

This section refers to training courses that are advertised on the Original Outdoors website, as listed on the page originaloutdoors.co.uk/uk-outdoor-courses/
1.1 You can purchase a place/s on a course via the booking interface on our website, originaloutdoors.co.uk. By purchasing a place/s you are bound by these Terms.
1.2 The course price listed on the website page for that course is the amount you will pay for each place, less any discount offered by previous agreement – including, but not limited to, discount or voucher codes.
1.3 Payment can be made by online secure payment through this website, BACS transfer, cheque or by Paypal electronic request. We regret that we cannot accept cash through the post.
1.4 You may purchase a place on a course on behalf of someone else, but that person must on the date of the course either be:
(a) over 18yrs of age
(b) accompanied by their legal parent or guardian
1.5 If a place has been purchased on behalf of someone else (the “recipient” then we will liaise directly with the person who purchased the place (the “purchaser”) until otherwise directed by the purchaser. Our legal agreement is between ourselves (Original Outdoors) and the purchaser.
1.6 If the purchaser has purchased places on behalf of several recipients then we will liaise directly with the purchaser until otherwise directed by the purchaser.
1.7 We will provide information pertinent to the attendance of the training course by email prior to the course taking place. This will be sent directly to the purchaser if we have not had further contact information for any course place recipients.
1.8 It is the responsibility of the course place purchaser to share any information pertinent to the attendance of the course with the course place recipients if we have not had further contact information for any course place recipients. This can include, but is not limited to:

(a) any booking or cancellation terms and conditions
(b) any course joining information
(c) any course postponement, modification or cancellation information

1.9 If a course place has been purchased for a specific date then it cannot be transferred to another date unless explicitly stated in writing by Original Outdoors.
1.10 For course places purchased as vouchers please refer to our Voucher Terms and Conditions section.
1.11 In situations where it becomes necessary to postpone a course we will contact all course participants and offer them alternative dates or transfer to a different course.
1.12 If the weather conditions change during the course and it is the sole opinion of the leader or instructor that it is unsafe to continue then the group will return to safety. In this situation no monies will be refunded nor replacement dates offered. The safety of all members of the group, including the leader or instructor, is paramount and the changeable and unpredictable nature of natural outdoor environments make inclement weather and unforecasted unsafe conditions a possibility for all courses and events.
1.13 If the course participant cannot attend the course and can inform us more than 7 days before the first day of the course then we will take all reasonable steps to move their place/s to another course date. No monies will be refunded, nor any reimbursement for costs incurred.
1.14 If the course participant cannot attend the course and either informs us less than 7 days in advance or does not attend then no monies will be refunded, no replacement date will be offered nor any reimbursement for costs incurred by the participant.
1.15 If the course is cancelled by us (excluding circumstances of Force Majeure) and we are unable to offer a reasonable alternative date to the client then we will refund any monies paid or offer an equivalent course/event. No costs incurred by the client shall be reimbursed.

2. Bookings for Private Training, Coaching and Events

This section refers to bespoke training courses, private training, private coaching or bespoke events booked via the Original Outdoors website or otherwise booked with Original Outdoors.
2.1 By agreeing a booking for a private training course or event (hereinafter referred to as a “private booking”) the client or their representative (hereinafter referred to as “the client”) is bound by these Terms. Our legal agreement is between Original Outdoors and the client.
2.2 The price or fee for a private booking will be agreed by written communication (normally via email), and any additional terms and conditions for a booking will be made clear in that email.
2.3 A minimum of a 25% deposit for the amount agreed in clause 2.2 is required to secure a booking. This is non-refundable unless otherwise explicitly agreed in writing by Original Outdoors.
2.4 The remainder amount (amount agreed in clause 2.2, minus any deposit paid) will be due 30 days before the first day of the private booking, unless otherwise explicitly agreed in writing by Original Outdoors.
2.5 Payment can be made by online secure payment through this website, BACS transfer, cheque or by Paypal electronic request. We regret that we cannot accept cash through the post.
2.6 All persons attending a private booking must on the first date of the course either be:

(a) over 18yrs of age
(b) accompanied by their legal parent or guardian

2.7 It is the responsibility of the client to share any information pertinent to the attendance of the course with any attendees of the private booking. This can include, but is not limited to:

(a) any booking or cancellation terms and conditions
(b) any course joining information
(c) any course postponement, modification or cancellation information

2.8 We will provide information pertinent to the attendance of the private booking by email prior to the private booking taking place. This will be sent directly to the client unless otherwise explicitly stated in writing by Original Outdoors.
2.9 If the private booking is cancelled by the client with less than 30 days notice then the full amount is due, and no refund of monies paid shall be issued nor reimbursement for additional costs incurred by the client.
2.10 We reserve the right to postpone the private booking if the weather or other unforeseen natural conditions mean that we cannot safely continue with the private booking. In these circumstances we will work with the client to find a mutually agreeable date as a replacement, but offer no reimbursement for additional costs incurred by the client.
2.11 If the weather conditions change during the private booking and it is the sole opinion of the leader or instructor that it is unsafe to continue then the group will return to safety. In this situation no monies will be refunded nor replacement dates offered. The safety of all members of the group, including the leader or instructor, is paramount and the changeable and unpredictable nature of natural outdoor environments make inclement weather and unforecasted unsafe conditions a possibility for all courses and events.
2.12 If the private booking is cancelled by us (excluding circumstances of Force Majeure) and we are unable to offer a reasonable alternative date to the client then we will refund any monies paid or offer an equivalent course/event.

3. Gift Voucher Terms and Conditions

This section refers to Gift Vouchers purchased for training courses that are advertised on the Original Outdoors website, as listed on the page originaloutdoors.co.uk/uk-outdoor-courses/
3.1 You can purchase a Gift Voucher for a place/s on a course via the booking interface on our website, originaloutdoors.co.uk. By purchasing a place/s you are bound by these Terms.
3.2 The course price listed on the website page for that course is the amount you will pay for each place, less any discount offered by previous explicit agreement with Original Outdoors.
3.3 Gift vouchers are non-refundable, but we will accommodate reasonable requests for transfer to other course dates or even between courses. Please contact us via adventures@originaloutdoors.co.uk to enquire.
3.4 Payment can be made by online secure payment through this website, BACS transfer, cheque or by Paypal electronic request. We regret that we cannot accept cash through the post.
3.5 You may purchase a gift voucher for a place on a course on behalf of someone else, but that person must, on the date of the course, either be:

(a) over 18yrs of age
(b) accompanied by their legal parent or guardian

3.6 Where a gift voucher has been purchased on behalf of someone else (the “recipient” then we will liaise directly with the person who purchased the place (the “purchaser”) until otherwise directed by the purchaser. Our legal agreement is between ourselves (Original Outdoors) and the purchaser up until the point that the gift voucher is redeemed, whereby a new agreement is made between Original Outdoors and the recipient.
3.7 If the purchaser has purchased places on behalf of several recipients then we will liaise directly with the purchaser until otherwise directed by the purchaser or each recipient redeems the gift voucher and provides us with contact information.
3.8 We will provide information pertinent to the attendance of the training course by email prior to the course taking place. This will be sent directly to the purchaser if we have not had further contact information for the recipients.
3.9 It is the responsibility of the gift voucher purchaser to share any information pertinent to the attendance of the course with the course place recipients if we have not had further contact information for any gift voucher recipients. This can include, but is not limited to:

(a) any booking or cancellation terms and conditions
(b) any course joining information
(c) any course postponement, modification or cancellation information

3.10 If a gift voucher has been purchased for a specific date then it cannot be transferred to another date unless explicitly stated in writing by Original Outdoors.
3.11 If a gift voucher is for a specified date period then it must be redeemed against one of the training courses taking place within that period, unless explicitly agreed by Original Outdoors in writing.
3.12 There are specific terms and conditions attached to gift vouchers that are purchased between 1st September and 31st December for redemption in the following year:

(a) gift voucher recipients must inform Original Outdoors about which of the advertised course dates they wish to attend before 28th February of that year if they wish to be able to attend the course date of their choice
(b) after 28th February we can only guarantee a place on a course for the period listed on the voucher, not necessarily for the date chosen by the gift voucher recipient

3.13 Once a voucher has been redeemed against a listed date then section 1 (Bookings for Places on Publicly Advertised Courses) shall apply.

4. Cancellation and Alteration of Courses and Events

There are several types of bookings that this section may refer to:

i. Publicly Listed Courses (“public courses”)
ii. Private Training, Coaching or Events (“private booking”)
iii. Gift Vouchers that have/can be redeemed against a Publicly Listed course (“gift voucher”)

In this section “the client” may refer to either the person responsible for the booking or the person who initially purchased the course place/s.
4.1 For public courses where the full amount has been paid we will consider and respond fairly to requests from the client to:

(a) move to a different course date of the same or similar course content
(b) transfer one or more of their course places to another course type of equal or lesser value

All requests will be considered and responded to in writing by Original Outdoors. This does not affect any other terms agreed to by the client.
4.2 For private bookings where the client has agreed a date with us and wishes to change to a new date we will endeavour to take every reasonable step to accommodate this on a mutually agreeable date between the two parties.
4.3 There are several circumstances (excluding a “Force Majeure” event) where it may become necessary for Original Outdoors to postpone or alter a course or event. We reserve the right, in our sole and absolute discretion, to cancel a course or event for any reason whatsoever at short notice. In the following situations we will offer:

(a) a full refund of any monies paid to us for public courses or private bookings where we need to cancel and we cannot offer a reasonable alternative date
(b) an alternative date for private bookings where both parties agree that it is possible and reasonable to move to an alternative date
(c) a transfer to a different public course if it is possible and reasonable for all parties

4.4 The course descriptions listed on originaloutdoors.co.uk, social media accounts run by Original Outdoors or any printed literature offered by Original Outdoors constitute an indication of what will be achieved or taught during the public course or private event. Several factors including, but not limited to, weather, lighting conditions, availability of resources, and safety considerations may prevent all aspects of a course description from being fulfilled during that particular course. By agreeing to these terms you accept that there may be modification to, without limitation, the route, location or order of content delivered by the instructor/s. There will be every reasonable attempt made to match the course description, but the nature of learning in the outdoors means that all parties must exercise some flexibility and acceptance of minor change.
4.5 If it becomes necessary to change the course location or meeting point we will inform course participants as soon as we are able to.
4.6 Any additional expenses incurred by changes to locations or meeting points will be borne by each client.
4.7 We will not accept liability for any personal travel, accommodation or other arrangements you make before, during or after the course. This includes any deposits, cancellation fees or other agreements you may have with third party suppliers of the above services.

5. Safety and Personal Risk

5.1 All course participants must accept that outdoor activities involve a considerable amount of risk, and that an outcome of loss or damage to personal property, discomfort, inconvenience, serious injury or death is a possibility with all activities conducted outdoors, including the training courses and events offered by Original Outdoors.
5.2 The British Mountaineering Council participation statement is an example of the level of personal risk and hazard that all of our clients must accept:

The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

5.3 In particular all clients and course participants must accept that:

(a) natural areas and environments can be unpredictable and are subject to change with little or no discernible warning to either the client or the instructor
(b) while risk assessment procedures have been undertaken by Original Outdoors or bona fide contractors in regard to the above we cannot guarantee the safety of any client or course participant in every situation
(c) save as otherwise required by law, participants take part in each public course, private course or other event at their own risk

5.4 All injuries and accidents must be reported to the course leader or instructor immediately
5.5 We reserve the right to make amendments to the course or event in order to manage the safety of the clients.
5.6 The client is advised to obtain insurance against medical and personal accident risks that are appropriate and valid for the country/area where the course or event is taking place. We also recommend that the client is insured against loss of personal equipment or belongings, cancellation of courses, cancellation of travel, accommodation or food arrangements by third parties or any other costs incurred by the client.
5.7 All clients and course participants must seek out and follow all official advice on travel, medical restrictions or any other temporary advice or regulations that will affect travel to the course/event, attendance of the course/event or travel away from the course/event.
5.8 All course participants will be sent a detailed equipment list for attendance of the course. In some cases this is a short list of sensible items, in others a prescriptive list of personal safety and comfort items. We reserve the right to prevent any course participant from continuing with the course if they do not bring appropriate or suitable items to match that kit list. We will make all reasonable amendments for religious or cultural circumstances, but the minimum safety items must be carried by the participants at all times during the course/event.
5.9 Any equipment list specified by Original Outdoors is given in good faith based on the understanding and expertise of the instructors and leaders but without responsibility. If you have any queries about the equipment lists provided by Original Outdoors you can contact us via adventures@originaloutdoors.co.uk for more information.
5.10 We are not responsible for the safety of your equipment or personal possessions, nor are we responsible for any damage or loss incurred.
5.11 The client shall reimburse for our reasonable costs or losses in maintaining the safety of the client as a result of unsafe or inappropriate clothing, equipment or items.
5.12 We reserve the right to charge the client for any losses or damage to equipment loaned or issued to the client by us.

6. Medical Declaration, Diet and Health Information

6.1 All course participants must be fit enough to safely complete the training course or event. This includes all aspects of physical and mental health pertinent to the safe attendance of the course/event.
6.2 By attending the course/event you confirm that you are physically capable of completing the course/event with no medical history or ongoing situation that would make it dangerous for either yourself or others to participate. If a course has a specific fitness level attached to it in the course description you agree that you meet this standard.
6.3 All clients/course participants will inform Original Outdoors of any special or notifiable medical condition prior to taking part in the course/event. To see how we manage and store data relating to medical information please see our PRIVACY POLICY
6.4 The client must acknowledge that many of our courses/events take place far from medical help and that rescue and medical treatment will at least be several hours away. Any decisions the client takes in assessing their own health and fitness must take this into account.
6.5 In some cases we may ask for a further medical declaration to be made – any information gathered here will be held in accordance with our PRIVACY POLICY.
6.6 In courses/events where food is provided by us we will make all reasonable attempts to accommodate dietary requirements. Please inform us as soon as possible to ensure this. Any dietary requirement requests submitted less than 48hrs before the start of the course cannot be accommodated.

7. Conduct

7.1 It is expected that all course participants will conduct themselves in a reasonable manner at all times and to a standard that allows all course participants and attendees to accomplish the aims and goals of the course/event.
7.2 You are responsible for any under-18s of which you are a parent or legal guardian and must ensure that their behaviour reflects the above.
7.3 If the course/event instructor or leader deems you to be unsafe or unacceptable then you will be removed from the course for your own safety and that of those around you. Reasons for this may include, but are not limited to:

(a) intoxication
(b) use of non-prescription drugs or misuse of prescription drugs
(c) abusive or disorderly behaviour
(d) dangerous behaviour
(e) intentional or wanton damage to property

Any instructor or leader working for or with Original Outdoors is authorised to act on our behalf to remove a course participant or prevent their behaviour from harming others to the fullest extent allowed by the law both of England and Wales and that of the country or area where the course/event is taking place.
7.4 We are not liable for any costs incurred by a course participant or any other loss or damages that result from them being removed from the course. We advise that you take out appropriate insurance against such expenses.
7.5 By attending a course or event with us you agree to respond quickly to any reasonable instruction from a course instructor or leader with regard to both matters of safety and personal conduct.
7.6 We reserve the right to charge you for the cost of replacement, repair or settlement of any damage to or loss of personal belonging, equipment or any land or property caused by you during the course or event. You must exercise all reasonable care in the use of any equipment loaned or issued to you, land used during the course/event or any other personal property that you may encounter during the course/event.

8. Force Majeure

8.1 A “Force Majeure Event” in respect of these terms is any act, event, occurrence or non-occurrence, omission or accident beyond our reasonable control and foresight.
This includes, but is not limited to, the occurrence of:

(a) an act of war (whether declared or not), hostilities, invasion, act of foreign enemies, terrorism or civil disorder
(b) ionising radiations, or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof
(c) a strike or strikes or other industrial action or blockade or embargo or any other form of civil disturbance (whether lawful or not) either conducted by our workforce or not
(d) Acts of God including, without limitation, fire, flood, tempest, earthquake or any other natural disaster of overwhelming proportions; pollution of water sources or other external pollution or contamination
(e) discontinuation of electricity supply, water supply, communications infrastructure or supply, transport services, breakdown of vehicles of all types, failure of machinery or transport, sabotage, theft, terrorism, civil unrest
(f) compliance with any law, governmental order, sanction, embargo, instruction or restriction
(g) other unforeseeable circumstances beyond the control of Original Outdoors against which it would have been unreasonable for us to take precautions and which we cannot avoid even by using our best efforts

which in each case directly causes either party to be unable to comply with all or a material part of its obligations under these terms
8.2 If the Force Majeure event prevents us from running a course/event we will, at our sole discretion, attempt to offer a reasonable substitute of either dates or content provided that it is both safe and legal to do so.
8.3 In the case of cancellation due to a Force Majeure event, no monies will be refunded, nor any reimbursement for costs incurred by the client.

Complaints

If you have a complaint please email us at; adventures@originaloutdoors.co.uk, Phone 01824 703 121 9am to 5pm, Monday to Friday; or write to
Original Outdoors
Maes Gwyn Farm,
Rhewl,
Ruthin,
Denbighshire,
LL15 1UL,
United Kingdom
As soon as we receive a complaint, action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need some time to investigate the matter further you will be contacted no later than the following working day.

Confirmation of booking

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Website images

During the conduct of a course, event or activity our instructors or freelance staff may be taking photos for use in future publicity and social media sites. Please inform the member of staff or person leading the activity if you would prefer not to be in any photos.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of our services we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.
In no event will Original Outdoors be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.
Throughout the Original Outdoors web site, you will find links to third party websites. Please note that Original Outdoors is not responsible for the privacy policies or content of third party sites.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Original Outdoors, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Original Outdoors.

Legal action will be taken against any infringement of copyright or intellectual property.

Privacy and Data

In accordance with updates to our data and privacy policies we now have a dedicated page for our website visitors and clients:
Original Outdoors Data Policy